How do I reset or change my password? Passwords can be changed from within a staff user profile, or reset directly from the Ghost Admin login area.
Does Ghost automatically back up my data? Ghost(Pro) is a managed service so you don't need to worry about data backups — but you can export your data anytime!
How do I turn off auto-renew for my Ghost(Pro) subscription? You need to have an active subscription for your site and account to keep your site online.
Can I pause my Ghost(Pro) subscription and publication? An active subscription is required to keep your site online, but you can cancel your account any time.
Does Ghost(Pro) support other CDN providers? Using other CDNs on top of Ghost(Pro) infrastructure is not supported.
Does Ghost(Pro) provide SSH/FTP access? Find out how to upload third-party code without needing direct FTP/SSH access.
Do you offer student, open source developer, or non-profit discounts? We offer a 20% discount on all Ghost(Pro) plans if you subscribe annually.
How are members and staff users calculated on Ghost(Pro) plans? Ghost(Pro) plans are determined using two metrics: staff users and members.
Media file size limits Learn more about the file size limits for media uploads depending on your Ghost(Pro) plan.
Custom sending domains Customers with an established sender reputation who are sending more than 50k emails per month can configure a custom sending domain.
Manage your Ghost(Pro) subscription How to manage your plan, billing information and invoices for a Ghost(Pro) subscription.
Transfer site ownership to another user Learn more on how to transfer ownership of your site into another staff user's account.
Forgot site name Can't remember you're site address? Learn more on how to sign in to your Ghost Admin area.
Too many login attempts Ghost blocks repeated login attempts to prevent people from trying to gain unauthorized access to your publication.
Creating multiple Ghost(Pro) sites If you need to create multiple sites, each with its own domain, you can create separate Ghost(Pro) accounts.
Troubleshooting Ghost(Pro) payment issues Read more on common reasons why your card may have failed to process your renewal.
Using Ghost(Pro) with a subdirectory Read more on how you can server your site from a subdirectory path on Ghost(Pro).